Cookie Policy
Last Updated: January 2026
1. Introduction
This Cookie Policy explains how Lou Malnati's ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at lou-malnatis.top (the "Service"). This policy covers what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.
By continuing to use our website, you consent to the use of cookies in accordance with this Cookie Policy. This policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.
As a food service business, we use cookies to enhance your ordering experience, remember your preferences, improve our services, and provide you with relevant content and advertisements about our Chicago-style deep-dish pizza and other menu offerings.
2. What Are Cookies
Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They contain information about your browsing activity and preferences, and they allow websites to recognize your device when you return.
Cookies serve various purposes, including:
- Remembering your preferences and settings
- Keeping you logged in to your account
- Analyzing how you use our website
- Providing personalized content and advertisements
- Maintaining items in your shopping cart
Session vs. Persistent Cookies
Session Cookies: These are temporary cookies that are deleted when you close your web browser. They help us track your activity during a single browsing session.
Persistent Cookies: These cookies remain on your device for a specified period or until you delete them manually. They help us remember your preferences across multiple visits.
First-Party vs. Third-Party Cookies
First-Party Cookies: These are set by our website directly and can only be read by our website.
Third-Party Cookies: These are set by domains other than our website, such as analytics services, advertising networks, or social media platforms.
3. Why We Use Cookies
We use cookies for several important purposes to enhance your experience on our food service website:
Essential Website Functionality
- Maintaining your shopping cart contents during your visit
- Remembering your login status
- Ensuring website security and preventing fraud
- Managing website performance and load balancing
Performance Improvement
- Analyzing website traffic and usage patterns
- Identifying and fixing technical issues
- Optimizing website speed and responsiveness
- Understanding which pages are most popular
User Experience Personalization
- Remembering your delivery location preferences
- Saving your favorite menu items
- Customizing content based on your interests
- Remembering your language and region settings
Analytics and Statistics
- Measuring website performance and effectiveness
- Understanding customer behavior and preferences
- Improving our menu offerings and services
- Conducting market research and analysis
Marketing and Advertising
- Showing you relevant advertisements about our food
- Measuring the effectiveness of our marketing campaigns
- Providing personalized offers and promotions
- Retargeting visitors with relevant content
4. Types of Cookies We Use
Below is a comprehensive list of the cookies we use on our website, organized by category:
4.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly and cannot be disabled without severely affecting your ability to use our services.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| PHPSESSID | Lou Malnati's | Session management and user authentication | First-party | Session |
| cart_contents | Lou Malnati's | Maintains shopping cart items and quantities | First-party | 7 days |
| user_location | Lou Malnati's | Stores delivery location for order processing | First-party | 30 days |
| security_token | Lou Malnati's | CSRF protection for form submissions | First-party | Session |
| cookieConsent | Lou Malnati's | Records user cookie preferences | First-party | 1 year |
4.2 Performance/Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users and sessions | Third-party | 2 years |
| _gid | Google Analytics | Distinguishes unique users | Third-party | 24 hours |
| _gat_gtag_UA_* | Google Analytics | Throttles request rate to Analytics | Third-party | 1 minute |
| _gat | Google Analytics | Throttles request rate | Third-party | 1 minute |
| page_views | Lou Malnati's | Tracks page visit counts | First-party | 30 days |
4.3 Functionality Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| language_pref | Lou Malnati's | Remembers selected language preference | First-party | 1 year |
| region_setting | Lou Malnati's | Stores region/location preferences | First-party | 6 months |
| font_size | Lou Malnati's | Remembers accessibility font size settings | First-party | 1 year |
| menu_favorites | Lou Malnati's | Stores user's favorite menu items | First-party | 90 days |
| order_history | Lou Malnati's | Maintains recent order preferences | First-party | 1 year |
4.4 Targeting/Marketing Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Facebook Pixel for tracking and remarketing | Third-party | 3 months | |
| _fbc | Facebook click tracking | Third-party | 3 months | |
| IDE | Google advertising and remarketing | Third-party | 1 year | |
| NID | Customizes ads on Google properties | Third-party | 6 months | |
| ad_campaign_source | Lou Malnati's | Tracks advertising campaign effectiveness | First-party | 30 days |
5. Third-Party Cookies
We work with trusted third-party service providers who may place cookies on your device when you visit our website. These providers help us analyze website performance, provide advertising services, and enhance functionality.
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information about your use of our website, which helps us improve our services and user experience.
Privacy Policy: https://policies.google.com/privacy
We use Facebook Pixel to track conversions, optimize ads, and create custom audiences for our advertising campaigns on Facebook and Instagram.
Privacy Policy: https://www.facebook.com/privacy/explanation
Google Advertising
We use Google's advertising services to display relevant ads to potential customers across the Google network.
Privacy Policy: https://policies.google.com/privacy
6. Cookie Duration
Cookies have different lifespans depending on their purpose:
Session Cookies
These cookies are temporary and are automatically deleted when you close your web browser. They typically last for the duration of your browsing session.
Persistent Cookies
These cookies remain on your device for a specified period or until you manually delete them. Here are the typical durations:
| Duration | Purpose | Examples |
|---|---|---|
| 1 minute | Rate limiting and throttling | Google Analytics throttling cookies |
| 24 hours | Daily analytics and tracking | Google Analytics _gid |
| 7 days | Shopping cart persistence | Cart contents, temporary preferences |
| 30 days | User behavior tracking | Location settings, campaign tracking |
| 3 months | Marketing and advertising | Facebook Pixel cookies |
| 6 months | Regional settings and preferences | Google NID, region settings |
| 1 year | Long-term preferences and analytics | Cookie consent, language preferences |
| 2 years | Long-term analytics | Google Analytics _ga |
7. How to Manage Cookies
You have several options for managing cookies on your device:
7.1 Browser Settings
Most web browsers allow you to control cookies through their settings. Here are instructions for popular browsers:
Google Chrome
- Click the three dots menu in the top-right corner
- Select "Settings" from the dropdown menu
- Click "Privacy and security" in the left sidebar
- Select "Cookies and other site data"
- Choose your preferred cookie settings
- To block all cookies, select "Block all cookies"
- To allow cookies from specific sites, add them to "Sites that can always use cookies"
Mozilla Firefox
- Click the hamburger menu (three lines) in the top-right corner
- Select "Settings" or "Preferences"
- Click "Privacy & Security" in the left panel
- Under "Cookies and Site Data," click "Manage Data"
- Select websites and click "Remove Selected" or "Remove All"
- Choose "Standard," "Strict," or "Custom" tracking protection
- Adjust cookie settings under "Cookies and Site Data"
Safari
- Open Safari and click "Safari" in the top menu
- Select "Preferences" from the dropdown
- Click the "Privacy" tab
- Under "Cookies and website data," choose your preference
- Select "Block all cookies" to disable all cookies
- Click "Manage Website Data" to view and remove specific cookies
- Use "Remove All" to delete all stored cookies
Microsoft Edge
- Click the three dots menu in the top-right corner
- Select "Settings" from the menu
- Click "Cookies and site permissions" in the left sidebar
- Select "Cookies and site data"
- Choose to "Block all cookies" or "Block third-party cookies"
- Add specific sites to "Allow" or "Block" lists
- Click "See all cookies and site data" to manage individual cookies
7.2 Opt-Out Links
You can opt out of specific tracking and advertising cookies using these links:
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on
- Google Advertising: Visit Google Ad Settings to control personalized advertising
- Facebook: Adjust your Facebook Ad Preferences
- Network Advertising Initiative: NAI Consumer Opt-out
- Digital Advertising Alliance: DAA WebChoices Tool
7.3 Our Cookie Consent Tool
When you first visit our website, you'll see a cookie consent banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences by category
You can change your cookie preferences at any time by:
- Clicking the cookie preferences link in our website footer
- Clearing your browser's cookies and revisiting our site
- Contacting us directly with your preferences
8. Consequences of Disabling Cookies
Important Notice
Disabling cookies may significantly impact your experience on our website and limit your ability to use certain features and services.
If you choose to disable cookies, you may experience the following limitations:
Essential Functionality
- Shopping cart will not retain items between pages
- Unable to maintain login sessions
- Order process may not function properly
- Website may not remember your preferences
- Security features may not work correctly
Personalization Features
- Location services for delivery estimation will not work
- Menu preferences will not be saved
- Language and region settings will reset each visit
- Favorite items will not be remembered
- Recent order history will not be available
Enhanced Experience
- Less relevant content and recommendations
- Generic advertising instead of personalized offers
- Reduced website performance optimization
- Limited analytics to improve our services
9. Do Not Track Signals
Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want to be tracked. Currently, there is no industry standard for how websites should respond to DNT signals.
Our current approach to DNT signals:
- We recognize and respect DNT signals from your browser
- When DNT is enabled, we limit non-essential tracking cookies
- Essential cookies for website functionality will still be used
- We continue to monitor industry developments regarding DNT standards
To enable Do Not Track in your browser:
- Chrome: Settings > Privacy and security > Send a "Do Not Track" request
- Firefox: Settings > Privacy & Security > Send websites a "Do Not Track" signal
- Safari: Preferences > Privacy > Prevent cross-site tracking
- Edge: Settings > Privacy, search, and services > Send "Do Not Track" requests
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
When we make changes to this policy:
- We will update the "Last Updated" date at the top of this page
- We may notify you of significant changes via email or website notice
- Continued use of our website after changes indicates acceptance
- We encourage you to review this policy periodically
We will provide advance notice of material changes that affect your rights or how we use your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:
Contact Information
Email: [email protected]
Phone: +1 604-423-4840
Address: 3593 Main St, Vancouver, BC V5V 3N4, Canada
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Response time: Within 48 hours
12. More Information
For additional information about cookies and online privacy, we recommend consulting these resources:
- All About Cookies - Comprehensive information about cookies
- Your Online Choices - European interactive advertising opt-out
- Google Chrome Help - Managing cookies in Chrome
- Mozilla Firefox Help - Tracking protection in Firefox
- Safari Help - Managing cookies in Safari
- Microsoft Edge Help - Managing cookies in Edge
We are committed to transparency about our cookie practices and protecting your privacy while providing you with the best possible experience on our website. Thank you for choosing Lou Malnati's for your Chicago-style deep-dish pizza needs!